change(tracker): add remote control status in assist window

This commit is contained in:
sylenien 2022-09-16 12:50:43 +02:00 committed by Delirium
parent 02a3080c5b
commit e02b9276b0
4 changed files with 564 additions and 463 deletions

View file

@ -1,490 +1,556 @@
<!doctype html>
<!DOCTYPE html>
<html lang="en">
<head>
<!-- Required meta tags -->
<meta charset="utf-8">
<meta name="viewport" content="width=device-width, initial-scale=1">
<title>OpenReplay | Assist</title>
<!--CSS -->
<!-- <link href="css/styles.css" rel="stylesheet"> -->
<style>
body {
margin: 0;
padding: 0;
}
.text-uppercase {
text-transform: uppercase;
}
.connecting-message {
/* margin-top: 50%; */
font-size: 20px;
color: #aaa;
text-align: center;
display: none;
font-family: sans-serif;
}
<head>
<!-- Required meta tags -->
<meta charset="utf-8" />
<meta name="viewport" content="width=device-width, initial-scale=1" />
<title>OpenReplay | Assist</title>
.status-connecting .connecting-message {
/* display: block; */
}
.status-connecting .card {
/* display: none; */
}
<!--CSS -->
<!-- <link href="css/styles.css" rel="stylesheet"> -->
<style>
body {
margin: 0;
padding: 0;
}
.card{
font: 14px 'Roboto', sans-serif;
/* min-width: 324px; */
width: 300px;
/* max-width: 800px; */
/* border: solid thin #ccc; */
/* box-shadow: 0 0 10px #aaa; */
border: solid 4px rgba(0, 0, 0, 0.2);
border-radius: 3px;
}
.text-uppercase {
text-transform: uppercase;
}
.card-footers {
display: flex;
border-bottom: solid thin #CCC;
padding: 5px 5px;
justify-content: space-between;
}
.connecting-message {
/* margin-top: 50%; */
font-size: 20px;
color: #aaa;
text-align: center;
display: none;
font-family: sans-serif;
}
.card-footers .assist-controls {
display: flex;
align-items: center;
}
.status-connecting .connecting-message {
/* display: block; */
}
.btn-danger {
background-color: #CC0000 !important;
color: white;
}
.status-connecting .card {
/* display: none; */
}
.btn-danger:hover {
background-color: #FF0000 !important;
color: white;
}
.card {
font: 14px 'Roboto', sans-serif;
/* min-width: 324px; */
width: 300px;
/* max-width: 800px; */
/* border: solid thin #ccc; */
/* box-shadow: 0 0 10px #aaa; */
border: solid 4px rgba(0, 0, 0, 0.2);
border-radius: 3px;
}
.btn {
padding: 5px 8px;
font-size: 14px;
border-radius: 3px;
background-color: transparent;
border: none;
cursor: pointer;
display: flex;
align-items: center;
}
.card-footers {
display: flex;
border-bottom: solid thin #ccc;
padding: 5px 5px;
justify-content: space-between;
}
.btn span {
margin-left: 10px;
}
.card-footers .assist-controls {
display: flex;
align-items: center;
}
.btn:hover {
filter: brightness(0.9);
}
.btn-danger {
background-color: #cc0000 !important;
color: white;
}
.card .card-header{
cursor: move;
padding: 14px 18px;
display: flex;
justify-content: space-between;
border-bottom: solid thin #ccc;
}
.btn-danger:hover {
background-color: #ff0000 !important;
color: white;
}
#agent-name, #duration{
cursor:default;
}
.btn {
padding: 5px 8px;
font-size: 14px;
border-radius: 3px;
background-color: transparent;
border: none;
cursor: pointer;
display: flex;
align-items: center;
}
#video-container {
background-color: rgb(90, 90, 90);
position: relative;
overflow: hidden;
/* width: 300px; */
}
.btn span {
margin-left: 10px;
}
#video-container video {
width: 100% !important;
height: auto;
object-fit: cover;
}
#local-stream, #remote-stream {
/* display:none; */ /* TODO uncomment this line */
}
#video-container.remote #remote-stream {
display: block;
}
#video-container.local {
min-height: 100px;
}
#video-container.local #local-stream {
display: block;
}
.btn:hover {
filter: brightness(0.9);
}
#local-stream{
width: 35%;
/* top: 50%; */
/* left: 70%; */
position: absolute;
z-index: 99;
bottom: 5px;
right: 5px;
border: thin solid rgba(255,255,255, .3);
overflow: hidden;
}
.card .card-header {
cursor: move;
padding: 14px 18px;
display: flex;
justify-content: space-between;
border-bottom: solid thin #ccc;
}
#audio-btn {
margin-right: 10px;
}
#audio-btn .bi-mic {
fill: #CC0000;
}
#audio-btn .bi-mic-mute {
display:none;
}
#audio-btn:after {
/* text-transform: capitalize; */
color: #CC0000;
content: 'Mute';
padding-left: 5px;
}
#audio-btn.muted .bi-mic-mute {
display: inline-block;
}
#audio-btn.muted .bi-mic {
display:none;
}
#audio-btn.muted:after {
content: 'Unmute';
padding-left: 5px;
}
#agent-name,
#duration {
cursor: default;
}
#video-container {
background-color: rgb(90, 90, 90);
position: relative;
overflow: hidden;
/* width: 300px; */
}
#video-btn .bi-camera-video {
fill: #CC0000;
}
#video-btn .bi-camera-video-off {
display:none;
}
#video-btn:after {
/* text-transform: capitalize; */
color: #CC0000;
content: 'Stop Video';
padding-left: 5px;
}
#video-btn.off:after {
content: 'Start Video';
padding-left: 5px;
}
#video-btn.off .bi-camera-video-off {
display: inline-block;
}
#video-btn.off .bi-camera-video {
display:none;
}
#video-container video {
width: 100% !important;
height: auto;
object-fit: cover;
}
/* CHART */
#chat-card {
display: flex;
flex-direction: column;
font-size: 14px;
background-color: white;
}
#local-stream,
#remote-stream {
/* display:none; */
/* TODO uncomment this line */
}
#chat-card .chat-messages { display: none; }
#chat-card .chat-input { display: none; }
#chat-card .chat-header .arrow-state { transform: rotate(180deg); }
#chat-card.active .chat-messages { display: flex; }
#chat-card.active .chat-input { display: flex; }
#chat-card.active .chat-header .arrow-state { transform: rotate(0deg); }
#video-container.remote #remote-stream {
display: block;
}
#chat-card .chat-header {
border-bottom: solid thin #ccc;
padding: 8px 16px;
display: flex;
justify-content: space-between;
cursor: pointer;
}
#video-container.local {
min-height: 100px;
}
#chat-card .chat-header .chat-title {
display: flex;
align-items: center;
}
#video-container.local #local-stream {
display: block;
}
#chat-card .chat-header .chat-title span {
margin-left: 6px;
}
#local-stream {
width: 35%;
/* top: 50%; */
/* left: 70%; */
position: absolute;
z-index: 99;
bottom: 5px;
right: 5px;
border: thin solid rgba(255, 255, 255, 0.3);
overflow: hidden;
}
#chat-card .chat-messages {
padding: 8px 16px;
overflow-y: auto;
height: 250px;
overflow-y: auto;
flex-direction: column;
justify-content: flex-end;
}
#audio-btn {
margin-right: 10px;
}
#chat-card .message-text {
padding: 8px 16px;
border-radius: 20px;
color: #666666;
margin-bottom: 2px;
}
#audio-btn .bi-mic {
fill: #cc0000;
}
#chat-card .message .message-text {
/* max-width: 70%; */
width: fit-content;
}
#chat-card .message {
margin-bottom: 15px;
}
#audio-btn .bi-mic-mute {
display: none;
}
#chat-card .chat-messages .message.left .message-text {
text-align: left;
background: #D7E2E2;
border-radius: 0px 30px 30px 30px;
}
#audio-btn:after {
/* text-transform: capitalize; */
color: #cc0000;
content: 'Mute';
padding-left: 5px;
}
#chat-card .message .message-user {
font-size: 12px;
font-weight: bold;
color: #999999;
}
#chat-card .message .message-time {
font-size: 12px;
color: #999999;
margin-left: 4px;
}
#audio-btn.muted .bi-mic-mute {
display: inline-block;
}
#chat-card .chat-messages .message.right {
margin-left: auto;
text-align: right;
}
#audio-btn.muted .bi-mic {
display: none;
}
#chat-card .chat-messages .message.right .message-text {
background: #E4E4E4;
box-shadow: 0px 1px 2px rgba(0, 0, 0, 0.15);
border-radius: 30px 30px 0px 30px;
}
#audio-btn.muted:after {
content: 'Unmute';
padding-left: 5px;
}
#chat-card .chat-input {
margin: 10px;
border-radius: 3px;
box-shadow: 0px 1px 2px rgba(0, 0, 0, 0.15);
background-color: #DDDDDD;
position: relative;
}
#video-btn .bi-camera-video {
fill: #cc0000;
}
#chat-card .chat-input .input {
width: 100%;
border: none;
border-radius: 0px;
padding: 8px 16px;
font-size: 16px;
color: #333;
background-color: transparent;
}
#video-btn .bi-camera-video-off {
display: none;
}
.send-btn {
width: 26px;
height: 26px;
background-color: #AAA;
position: absolute;
right: 5px;
top: 0;
bottom: 0;
border-radius: 50%;
display: flex;
align-items: center;
justify-content: center;
margin: auto;
cursor: pointer;
}
.send-btn:hover {
background-color: #999;
}
.send-btn svg {
fill: #DDDDDD;
}
#video-btn:after {
/* text-transform: capitalize; */
color: #cc0000;
content: 'Stop Video';
padding-left: 5px;
}
.confirm-window .title {
margin-bottom: 10px;
}
.confirm-window {
font: 14px 'Roboto', sans-serif;
padding: 20px;
background-color: #F3F3F3;
border-radius: 3px;
/* position: absolute; */
width: fit-content;
color: #666666;
display: none;
}
.confirm-window .actions {
background-color: white;
padding: 10px;
display: flex;
box-shadow: 0px 0px 3.99778px 1.99889px rgba(0, 0, 0, 0.1);
border-radius: 6px;
}
#video-btn.off:after {
content: 'Start Video';
padding-left: 5px;
}
.btn-lg {
font-size: 14px;
padding: 10px 14px;
}
#video-btn.off .bi-camera-video-off {
display: inline-block;
}
.btn-success {
background: rgba(0, 167, 47, 1);
color: white;
}
#video-btn.off .bi-camera-video {
display: none;
}
/* .btn-error:hover,
/* CHART */
#chat-card {
display: flex;
flex-direction: column;
font-size: 14px;
background-color: white;
}
#chat-card .chat-messages {
display: none;
}
#chat-card .chat-input {
display: none;
}
#chat-card .chat-header .arrow-state {
transform: rotate(180deg);
}
#chat-card.active .chat-messages {
display: flex;
}
#chat-card.active .chat-input {
display: flex;
}
#chat-card.active .chat-header .arrow-state {
transform: rotate(0deg);
}
#chat-card .chat-header {
border-bottom: solid thin #ccc;
padding: 8px 16px;
display: flex;
justify-content: space-between;
cursor: pointer;
}
#chat-card .chat-header .chat-title {
display: flex;
align-items: center;
}
#chat-card .chat-header .chat-title span {
margin-left: 6px;
}
#chat-card .chat-messages {
padding: 8px 16px;
overflow-y: auto;
height: 250px;
overflow-y: auto;
flex-direction: column;
justify-content: flex-end;
}
#chat-card .message-text {
padding: 8px 16px;
border-radius: 20px;
color: #666666;
margin-bottom: 2px;
}
#chat-card .message .message-text {
/* max-width: 70%; */
width: fit-content;
}
#chat-card .message {
margin-bottom: 15px;
}
#chat-card .chat-messages .message.left .message-text {
text-align: left;
background: #d7e2e2;
border-radius: 0px 30px 30px 30px;
}
#chat-card .message .message-user {
font-size: 12px;
font-weight: bold;
color: #999999;
}
#chat-card .message .message-time {
font-size: 12px;
color: #999999;
margin-left: 4px;
}
#chat-card .chat-messages .message.right {
margin-left: auto;
text-align: right;
}
#chat-card .chat-messages .message.right .message-text {
background: #e4e4e4;
box-shadow: 0px 1px 2px rgba(0, 0, 0, 0.15);
border-radius: 30px 30px 0px 30px;
}
#chat-card .chat-input {
margin: 10px;
border-radius: 3px;
box-shadow: 0px 1px 2px rgba(0, 0, 0, 0.15);
background-color: #dddddd;
position: relative;
}
#chat-card .chat-input .input {
width: 100%;
border: none;
border-radius: 0px;
padding: 8px 16px;
font-size: 16px;
color: #333;
background-color: transparent;
}
.send-btn {
width: 26px;
height: 26px;
background-color: #aaa;
position: absolute;
right: 5px;
top: 0;
bottom: 0;
border-radius: 50%;
display: flex;
align-items: center;
justify-content: center;
margin: auto;
cursor: pointer;
}
.send-btn:hover {
background-color: #999;
}
.send-btn svg {
fill: #dddddd;
}
.confirm-window .title {
margin-bottom: 10px;
}
.confirm-window {
font: 14px 'Roboto', sans-serif;
padding: 20px;
background-color: #f3f3f3;
border-radius: 3px;
/* position: absolute; */
width: fit-content;
color: #666666;
display: none;
}
.confirm-window .actions {
background-color: white;
padding: 10px;
display: flex;
box-shadow: 0px 0px 3.99778px 1.99889px rgba(0, 0, 0, 0.1);
border-radius: 6px;
}
.btn-lg {
font-size: 14px;
padding: 10px 14px;
}
.btn-success {
background: rgba(0, 167, 47, 1);
color: white;
}
/* .btn-error:hover,
.btn-success:hover {
filter: brightness(0.9);
} */
.btn-error {
background: #FFE9E9;
/* border-color: #d43f3a; */
color: #CC0000;
}
</style>
.btn-error {
background: #ffe9e9;
/* border-color: #d43f3a; */
color: #cc0000;
}
.remote-control {
display: hidden;
justify-content: space-between;
padding: 8px;
}
</head>
</style>
</head>
<body data-openreplay-hidden>
<div id="remote-control-confirm" class="confirm-window">
<div class="title">The agent is requesting remote control</div>
<div class="actions">
<button class="text-uppercase btn btn-lg btn-success" style="margin-right: 10px">Grant remote access</button>
<button class="text-uppercase btn btn-lg btn-error">Reject</button>
</div>
<body data-openreplay-hidden>
<div id="remote-control-confirm" class="confirm-window">
<div class="title">The agent is requesting remote control</div>
<div class="actions">
<button class="text-uppercase btn btn-lg btn-success" style="margin-right: 10px">
Grant remote access
</button>
<button class="text-uppercase btn btn-lg btn-error">Reject</button>
</div>
</div>
<div id="call-confirm" class="confirm-window">
<div class="title">Answer the call so the agent can assist.</div>
<div class="actions">
<button class="text-uppercase btn btn-lg btn-success" style="margin-right: 10px">
<svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" class="bi bi-telephone" viewBox="0 0 16 16">
<path d="M3.654 1.328a.678.678 0 0 0-1.015-.063L1.605 2.3c-.483.484-.661 1.169-.45 1.77a17.568 17.568 0 0 0 4.168 6.608 17.569 17.569 0 0 0 6.608 4.168c.601.211 1.286.033 1.77-.45l1.034-1.034a.678.678 0 0 0-.063-1.015l-2.307-1.794a.678.678 0 0 0-.58-.122l-2.19.547a1.745 1.745 0 0 1-1.657-.459L5.482 8.062a1.745 1.745 0 0 1-.46-1.657l.548-2.19a.678.678 0 0 0-.122-.58L3.654 1.328zM1.884.511a1.745 1.745 0 0 1 2.612.163L6.29 2.98c.329.423.445.974.315 1.494l-.547 2.19a.678.678 0 0 0 .178.643l2.457 2.457a.678.678 0 0 0 .644.178l2.189-.547a1.745 1.745 0 0 1 1.494.315l2.306 1.794c.829.645.905 1.87.163 2.611l-1.034 1.034c-.74.74-1.846 1.065-2.877.702a18.634 18.634 0 0 1-7.01-4.42 18.634 18.634 0 0 1-4.42-7.009c-.362-1.03-.037-2.137.703-2.877L1.885.511z"/>
</svg>
<span>Answer</span>
</button>
<button class="text-uppercase btn btn-lg btn-error">Reject</button>
</div>
<div id="call-confirm" class="confirm-window">
<div class="title">Answer the call so the agent can assist.</div>
<div class="actions">
<button class="text-uppercase btn btn-lg btn-success" style="margin-right: 10px">
<svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" class="bi bi-telephone"
viewBox="0 0 16 16">
<path
d="M3.654 1.328a.678.678 0 0 0-1.015-.063L1.605 2.3c-.483.484-.661 1.169-.45 1.77a17.568 17.568 0 0 0 4.168 6.608 17.569 17.569 0 0 0 6.608 4.168c.601.211 1.286.033 1.77-.45l1.034-1.034a.678.678 0 0 0-.063-1.015l-2.307-1.794a.678.678 0 0 0-.58-.122l-2.19.547a1.745 1.745 0 0 1-1.657-.459L5.482 8.062a1.745 1.745 0 0 1-.46-1.657l.548-2.19a.678.678 0 0 0-.122-.58L3.654 1.328zM1.884.511a1.745 1.745 0 0 1 2.612.163L6.29 2.98c.329.423.445.974.315 1.494l-.547 2.19a.678.678 0 0 0 .178.643l2.457 2.457a.678.678 0 0 0 .644.178l2.189-.547a1.745 1.745 0 0 1 1.494.315l2.306 1.794c.829.645.905 1.87.163 2.611l-1.034 1.034c-.74.74-1.846 1.065-2.877.702a18.634 18.634 0 0 1-7.01-4.42 18.634 18.634 0 0 1-4.42-7.009c-.362-1.03-.037-2.137.703-2.877L1.885.511z" />
</svg>
<span>Answer</span>
</button>
<button class="text-uppercase btn btn-lg btn-error">Reject</button>
</div>
<section id="or-assist" class="status-connecting">
<div class="connecting-message"> Connecting... </div>
<div class="card shadow">
<div class="drag-area card-header d-flex justify-content-between">
<div class="user-info">
<span>Call with</span>
<!-- User Name -->
<span id="agent-name" class="person-name fw-light" >Support Agent</span>
</div>
<div class="call-duration">
<!--Call Duration. -->
<span id="duration" class="card-subtitle mb-2 text-muted fw-light" data-bs-toggle="tooltip" data-bs-placement="bottom" title="Duration">00:00</span>
</div>
</div>
<div id="video-container" class="card-body bg-dark p-0 d-flex align-items-center position-relative">
<div id="local-stream" class="ratio ratio-4x3 rounded m-0 p-0 shadow">
<!-- <p class="text-white m-auto text-center">Starting video...</p> -->
<video id="video-local" autoplay muted></video>
</div>
<div id="remote-stream" class="ratio ratio-4x3 m-0 p-0">
<!-- <p id="remote-stream-placeholder" class="text-white m-auto text-center">Starting video...</p> -->
<video id="video-remote" autoplay></video>
</div>
</div>
<div class="card-footers">
<div class="assist-controls">
<!-- Add class .muted to #audio-btn when user mutes audio -->
<button
href="#"
id="audio-btn"
class="btn btn-light btn-sm text-uppercase me-2"
>
<i>
<svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" class="bi bi-mic" viewBox="0 0 16 16">
<path d="M3.5 6.5A.5.5 0 0 1 4 7v1a4 4 0 0 0 8 0V7a.5.5 0 0 1 1 0v1a5 5 0 0 1-4.5 4.975V15h3a.5.5 0 0 1 0 1h-7a.5.5 0 0 1 0-1h3v-2.025A5 5 0 0 1 3 8V7a.5.5 0 0 1 .5-.5z"/>
<path d="M10 8a2 2 0 1 1-4 0V3a2 2 0 1 1 4 0v5zM8 0a3 3 0 0 0-3 3v5a3 3 0 0 0 6 0V3a3 3 0 0 0-3-3z"/>
</svg>
<svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" class="bi bi-mic-mute" viewBox="0 0 16 16">
<path d="M13 8c0 .564-.094 1.107-.266 1.613l-.814-.814A4.02 4.02 0 0 0 12 8V7a.5.5 0 0 1 1 0v1zm-5 4c.818 0 1.578-.245 2.212-.667l.718.719a4.973 4.973 0 0 1-2.43.923V15h3a.5.5 0 0 1 0 1h-7a.5.5 0 0 1 0-1h3v-2.025A5 5 0 0 1 3 8V7a.5.5 0 0 1 1 0v1a4 4 0 0 0 4 4zm3-9v4.879l-1-1V3a2 2 0 0 0-3.997-.118l-.845-.845A3.001 3.001 0 0 1 11 3z"/>
<path d="m9.486 10.607-.748-.748A2 2 0 0 1 6 8v-.878l-1-1V8a3 3 0 0 0 4.486 2.607zm-7.84-9.253 12 12 .708-.708-12-12-.708.708z"/>
</svg>
</i>
</button>
<!--Add class .off to #video-btn when user stops video -->
<button
href="#"
id="video-btn"
class="btn btn-light btn-sm text-uppercase ms-2"
>
<i>
<svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" class="bi bi-camera-video" viewBox="0 0 16 16">
<path fill-rule="evenodd" d="M0 5a2 2 0 0 1 2-2h7.5a2 2 0 0 1 1.983 1.738l3.11-1.382A1 1 0 0 1 16 4.269v7.462a1 1 0 0 1-1.406.913l-3.111-1.382A2 2 0 0 1 9.5 13H2a2 2 0 0 1-2-2V5zm11.5 5.175 3.5 1.556V4.269l-3.5 1.556v4.35zM2 4a1 1 0 0 0-1 1v6a1 1 0 0 0 1 1h7.5a1 1 0 0 0 1-1V5a1 1 0 0 0-1-1H2z"/>
</svg>
<svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor" class="bi bi-camera-video-off" viewBox="0 0 16 16">
<path fill-rule="evenodd" d="M10.961 12.365a1.99 1.99 0 0 0 .522-1.103l3.11 1.382A1 1 0 0 0 16 11.731V4.269a1 1 0 0 0-1.406-.913l-3.111 1.382A2 2 0 0 0 9.5 3H4.272l.714 1H9.5a1 1 0 0 1 1 1v6a1 1 0 0 1-.144.518l.605.847zM1.428 4.18A.999.999 0 0 0 1 5v6a1 1 0 0 0 1 1h5.014l.714 1H2a2 2 0 0 1-2-2V5c0-.675.334-1.272.847-1.634l.58.814zM15 11.73l-3.5-1.555v-4.35L15 4.269v7.462zm-4.407 3.56-10-14 .814-.58 10 14-.814.58z"/>
</svg>
</i>
</button>
</div>
<button id="end-call-btn" href="#" class="btn btn-danger btn-sm text-uppercase" style="margin-right: 8px;">End</button>
</div>
<!-- CHAT - add .active class to show the messages and input -->
<div id="chat-card" class="active">
<div class="chat-header">
<div class="chat-title">
<svg xmlns="http://www.w3.org/2000/svg" width="14" height="14" fill="currentColor" class="bi bi-chat" viewBox="0 0 16 16">
<path d="M2.678 11.894a1 1 0 0 1 .287.801 10.97 10.97 0 0 1-.398 2c1.395-.323 2.247-.697 2.634-.893a1 1 0 0 1 .71-.074A8.06 8.06 0 0 0 8 14c3.996 0 7-2.807 7-6 0-3.192-3.004-6-7-6S1 4.808 1 8c0 1.468.617 2.83 1.678 3.894zm-.493 3.905a21.682 21.682 0 0 1-.713.129c-.2.032-.352-.176-.273-.362a9.68 9.68 0 0 0 .244-.637l.003-.01c.248-.72.45-1.548.524-2.319C.743 11.37 0 9.76 0 8c0-3.866 3.582-7 8-7s8 3.134 8 7-3.582 7-8 7a9.06 9.06 0 0 1-2.347-.306c-.52.263-1.639.742-3.468 1.105z"/>
</svg>
<span>Chat</span>
</div>
<div>
<svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" class="bi bi-chevron-up arrow-state" viewBox="0 0 16 16">
<path fill-rule="evenodd" d="M7.646 4.646a.5.5 0 0 1 .708 0l6 6a.5.5 0 0 1-.708.708L8 5.707l-5.646 5.647a.5.5 0 0 1-.708-.708l6-6z"/>
</svg>
</div>
</div>
<div class="chat-messages">
<div class="message left">
<div class="message-text"> Hey, did you get the key? </div>
<div>
<span class="message-user">Username</span>
<span class="message-time"> 00:00 </span>
</div>
</div>
<div class="message right">
<div class="message-text">
Oui, merci!
</div>
<div>
<span class="message-user">Username</span>
<span class="message-time">00:00</span>
</div>
</div>
</div>
<div class="chat-input">
<input type="text" class="input" placeholder="Type a message...">
<div class="send-btn">
<svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" class="bi bi-arrow-right-short" viewBox="0 0 16 16">
<path fill-rule="evenodd" d="M4 8a.5.5 0 0 1 .5-.5h5.793L8.146 5.354a.5.5 0 1 1 .708-.708l3 3a.5.5 0 0 1 0 .708l-3 3a.5.5 0 0 1-.708-.708L10.293 8.5H4.5A.5.5 0 0 1 4 8z"/>
</svg>
</div>
</div>
</div>
</div>
<section id="or-assist" class="status-connecting">
<div class="connecting-message">Connecting...</div>
<div class="card shadow">
<div class="drag-area card-header d-flex justify-content-between">
<div class="user-info">
<span>Call with</span>
<!-- User Name -->
<span id="agent-name" class="person-name fw-light">Support Agent</span>
</div>
</section>
</body>
</html>
<div class="call-duration">
<!--Call Duration. -->
<span id="duration" class="card-subtitle mb-2 text-muted fw-light" data-bs-toggle="tooltip"
data-bs-placement="bottom" title="Duration">00:00</span>
</div>
</div>
<div id="video-container" class="card-body bg-dark p-0 d-flex align-items-center position-relative">
<div id="local-stream" class="ratio ratio-4x3 rounded m-0 p-0 shadow">
<!-- <p class="text-white m-auto text-center">Starting video...</p> -->
<video id="video-local" autoplay muted></video>
</div>
<div id="remote-stream" class="ratio ratio-4x3 m-0 p-0">
<!-- <p id="remote-stream-placeholder" class="text-white m-auto text-center">Starting video...</p> -->
<video id="video-remote" autoplay></video>
</div>
</div>
<div class="card-footers">
<div class="assist-controls">
<!-- Add class .muted to #audio-btn when user mutes audio -->
<button href="#" id="audio-btn" class="btn btn-light btn-sm text-uppercase me-2">
<i>
<svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" class="bi bi-mic" viewBox="0 0 16 16">
<path
d="M3.5 6.5A.5.5 0 0 1 4 7v1a4 4 0 0 0 8 0V7a.5.5 0 0 1 1 0v1a5 5 0 0 1-4.5 4.975V15h3a.5.5 0 0 1 0 1h-7a.5.5 0 0 1 0-1h3v-2.025A5 5 0 0 1 3 8V7a.5.5 0 0 1 .5-.5z" />
<path d="M10 8a2 2 0 1 1-4 0V3a2 2 0 1 1 4 0v5zM8 0a3 3 0 0 0-3 3v5a3 3 0 0 0 6 0V3a3 3 0 0 0-3-3z" />
</svg>
<svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" class="bi bi-mic-mute" viewBox="0 0 16 16">
<path
d="M13 8c0 .564-.094 1.107-.266 1.613l-.814-.814A4.02 4.02 0 0 0 12 8V7a.5.5 0 0 1 1 0v1zm-5 4c.818 0 1.578-.245 2.212-.667l.718.719a4.973 4.973 0 0 1-2.43.923V15h3a.5.5 0 0 1 0 1h-7a.5.5 0 0 1 0-1h3v-2.025A5 5 0 0 1 3 8V7a.5.5 0 0 1 1 0v1a4 4 0 0 0 4 4zm3-9v4.879l-1-1V3a2 2 0 0 0-3.997-.118l-.845-.845A3.001 3.001 0 0 1 11 3z" />
<path
d="m9.486 10.607-.748-.748A2 2 0 0 1 6 8v-.878l-1-1V8a3 3 0 0 0 4.486 2.607zm-7.84-9.253 12 12 .708-.708-12-12-.708.708z" />
</svg>
</i>
</button>
<!--Add class .off to #video-btn when user stops video -->
<button href="#" id="video-btn" class="btn btn-light btn-sm text-uppercase ms-2">
<i>
<svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor"
class="bi bi-camera-video" viewBox="0 0 16 16">
<path fill-rule="evenodd"
d="M0 5a2 2 0 0 1 2-2h7.5a2 2 0 0 1 1.983 1.738l3.11-1.382A1 1 0 0 1 16 4.269v7.462a1 1 0 0 1-1.406.913l-3.111-1.382A2 2 0 0 1 9.5 13H2a2 2 0 0 1-2-2V5zm11.5 5.175 3.5 1.556V4.269l-3.5 1.556v4.35zM2 4a1 1 0 0 0-1 1v6a1 1 0 0 0 1 1h7.5a1 1 0 0 0 1-1V5a1 1 0 0 0-1-1H2z" />
</svg>
<svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="currentColor"
class="bi bi-camera-video-off" viewBox="0 0 16 16">
<path fill-rule="evenodd"
d="M10.961 12.365a1.99 1.99 0 0 0 .522-1.103l3.11 1.382A1 1 0 0 0 16 11.731V4.269a1 1 0 0 0-1.406-.913l-3.111 1.382A2 2 0 0 0 9.5 3H4.272l.714 1H9.5a1 1 0 0 1 1 1v6a1 1 0 0 1-.144.518l.605.847zM1.428 4.18A.999.999 0 0 0 1 5v6a1 1 0 0 0 1 1h5.014l.714 1H2a2 2 0 0 1-2-2V5c0-.675.334-1.272.847-1.634l.58.814zM15 11.73l-3.5-1.555v-4.35L15 4.269v7.462zm-4.407 3.56-10-14 .814-.58 10 14-.814.58z" />
</svg>
</i>
</button>
</div>
<button id="end-call-btn" href="#" class="btn btn-danger btn-sm text-uppercase" style="margin-right: 8px">
End
</button>
</div>
<!-- CHAT - add .active class to show the messages and input -->
<div id="chat-card" class="active">
<div class="chat-header">
<div class="chat-title">
<svg xmlns="http://www.w3.org/2000/svg" width="14" height="14" fill="currentColor" class="bi bi-chat"
viewBox="0 0 16 16">
<path
d="M2.678 11.894a1 1 0 0 1 .287.801 10.97 10.97 0 0 1-.398 2c1.395-.323 2.247-.697 2.634-.893a1 1 0 0 1 .71-.074A8.06 8.06 0 0 0 8 14c3.996 0 7-2.807 7-6 0-3.192-3.004-6-7-6S1 4.808 1 8c0 1.468.617 2.83 1.678 3.894zm-.493 3.905a21.682 21.682 0 0 1-.713.129c-.2.032-.352-.176-.273-.362a9.68 9.68 0 0 0 .244-.637l.003-.01c.248-.72.45-1.548.524-2.319C.743 11.37 0 9.76 0 8c0-3.866 3.582-7 8-7s8 3.134 8 7-3.582 7-8 7a9.06 9.06 0 0 1-2.347-.306c-.52.263-1.639.742-3.468 1.105z" />
</svg>
<span>Chat</span>
</div>
<div>
<svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" class="bi bi-chevron-up arrow-state"
viewBox="0 0 16 16">
<path fill-rule="evenodd"
d="M7.646 4.646a.5.5 0 0 1 .708 0l6 6a.5.5 0 0 1-.708.708L8 5.707l-5.646 5.647a.5.5 0 0 1-.708-.708l6-6z" />
</svg>
</div>
</div>
<div class="chat-messages">
<div class="message left">
<div class="message-text">Hey, did you get the key?</div>
<div>
<span class="message-user">Username</span>
<span class="message-time"> 00:00 </span>
</div>
</div>
<div class="message right">
<div class="message-text">Oui, merci!</div>
<div>
<span class="message-user">Username</span>
<span class="message-time">00:00</span>
</div>
</div>
</div>
<div class="chat-input">
<input type="text" class="input" placeholder="Type a message..." />
<div class="send-btn">
<svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" class="bi bi-arrow-right-short"
viewBox="0 0 16 16">
<path fill-rule="evenodd"
d="M4 8a.5.5 0 0 1 .5-.5h5.793L8.146 5.354a.5.5 0 1 1 .708-.708l3 3a.5.5 0 0 1 0 .708l-3 3a.5.5 0 0 1-.708-.708L10.293 8.5H4.5A.5.5 0 0 1 4 8z" />
</svg>
</div>
</div>
</div>
</div>
<div id="remote-control-row" class="remote-control">
<div>Remote control active</div>
<button id="end-control-btn" href="#" class="btn btn-danger btn-sm text-uppercase">
End
</button>
</div>
</section>
</body>
</html>

View file

@ -148,18 +148,8 @@ export default class Assist {
socket.onAny((...args) => app.debug.log('Socket:', ...args))
const remoteControl = new RemoteControl(
this.options,
id => {
this.agents[id].onControlReleased = this.options.onRemoteControlStart()
this.emit('control_granted', id)
annot = new AnnotationCanvas()
annot.mount()
return callingAgents.get(id)
},
id => {
const cb = this.agents[id].onControlReleased
const releaseControlCb = (id) => {
const cb = this.agents[id].onControlReleased
delete this.agents[id].onControlReleased
typeof cb === 'function' && cb()
this.emit('control_rejected', id)
@ -167,7 +157,27 @@ export default class Assist {
annot.remove()
annot = null
}
callUI?.hideRemoteControl()
if (!CallingState.True) {
callUI?.remove()
}
}
const remoteControl = new RemoteControl(
this.options,
id => {
if (!callUI) {
callUI = new CallWindow(app.debug.error)
}
callUI.showRemoteControl()
callUI.setRemoteControlEnd(() => releaseControlCb(id))
this.agents[id].onControlReleased = this.options.onRemoteControlStart()
this.emit('control_granted', id)
annot = new AnnotationCanvas()
annot.mount()
return callingAgents.get(id)
},
releaseControlCb,
)
// TODO: check incoming args
@ -365,9 +375,8 @@ export default class Assist {
// UI
if (!callUI) {
callUI = new CallWindow(app.debug.error)
// TODO: as constructor options
callUI.setCallEndAction(initiateCallEnd)
}
callUI.setCallEndAction(initiateCallEnd)
if (!annot) {
annot = new AnnotationCanvas()
annot.mount()

View file

@ -13,6 +13,8 @@ export default class CallWindow {
private agentNameElem: HTMLElement | null = null
private videoContainer: HTMLElement | null = null
private vPlaceholder: HTMLElement | null = null
private remoteControlContainer: HTMLElement | null = null
private remoteControlEndBtn: HTMLElement | null = null
private tsInterval: ReturnType<typeof setInterval>
@ -38,12 +40,12 @@ export default class CallWindow {
const doc = iframe.contentDocument
if (!doc) {
console.error('OpenReplay: CallWindow iframe document is not reachable.')
return
return
}
//const baseHref = "https://static.openreplay.com/tracker-assist/test"
const baseHref = 'https://static.openreplay.com/tracker-assist/3.4.4'
const baseHref = 'https://static.openreplay.com/tracker-assist/4.0.0'
this.load = fetch(baseHref + '/index.html')
.then(r => r.text())
.then((text) => {
@ -62,11 +64,11 @@ export default class CallWindow {
doc.write(text)
doc.close()
this.vLocal = doc.getElementById('video-local') as (HTMLVideoElement | null)
this.vRemote = doc.getElementById('video-remote') as (HTMLVideoElement | null)
this.videoContainer = doc.getElementById('video-container')
this.audioBtn = doc.getElementById('audio-btn')
if (this.audioBtn) {
this.audioBtn.onclick = () => this.toggleAudio()
@ -80,6 +82,9 @@ export default class CallWindow {
this.agentNameElem = doc.getElementById('agent-name')
this.vPlaceholder = doc.querySelector('#remote-stream p')
this.remoteControlContainer = doc.getElementById('remote-control-row')
this.remoteControlEndBtn = doc.getElementById('end-control-btn')
const tsElem = doc.getElementById('duration')
if (tsElem) {
const startTs = Number(sessionStorage.getItem(SS_START_TS_KEY)) || Date.now()
@ -119,6 +124,14 @@ export default class CallWindow {
}).catch(e => this.logError(e))
}
setRemoteControlEnd(endControl: () => void) {
this.load.then(() => {
if (this.remoteControlEndBtn) {
this.remoteControlEndBtn.onclick = endControl
}
}).catch(e => this.logError(e))
}
private checkRemoteVideoInterval: ReturnType<typeof setInterval>
private audioContainer: HTMLDivElement | null = null
addRemoteStream(rStream: MediaStream) {
@ -129,7 +142,7 @@ export default class CallWindow {
if (this.vPlaceholder) {
this.vPlaceholder.innerText = 'Video has been paused. Click anywhere to resume.'
}
// Hack to determine if the remote video is enabled
// Hack to determine if the remote video is enabled
// TODO: pass this info through socket
if (this.checkRemoteVideoInterval) { clearInterval(this.checkRemoteVideoInterval) } // just in case
let enabled = false
@ -143,12 +156,12 @@ export default class CallWindow {
}, 1000)
}
// Audio
// Audio
if (!this.audioContainer) {
this.audioContainer = document.createElement('div')
document.body.appendChild(this.audioContainer)
}
// Hack for audio. Doesen't work inside the iframe
// Hack for audio. Doesen't work inside the iframe
// because of some magical reasons (check if it is connected to autoplay?)
const audioEl = document.createElement('audio')
audioEl.autoplay = true
@ -193,7 +206,7 @@ export default class CallWindow {
private toggleAudioUI(enabled: boolean) {
if (!this.audioBtn) { return }
if (!this.audioBtn) { return }
if (enabled) {
this.audioBtn.classList.remove('muted')
} else {
@ -235,6 +248,18 @@ export default class CallWindow {
})
}
public showRemoteControl() {
if (this.remoteControlContainer) {
this.remoteControlContainer.style.display = 'flex'
}
}
public hideRemoteControl() {
if (this.remoteControlContainer) {
this.remoteControlContainer.style.display = 'none'
}
}
remove() {
clearInterval(this.tsInterval)
clearInterval(this.checkRemoteVideoInterval)

View file

@ -54,6 +54,7 @@ export default class RemoteControl {
if (allowed) {
this.grantControl(id)
} else {
this.confirm?.remove()
this.releaseControl()
}
})